FREQUENTLY ASKED QUESTIONS
Can’t find what you’re looking for? Get in touch.
General FAQs
How do you work out square metres (m2)?
Length x Width for example 5mL x 3mW = 15m2
How do you work out cubic metres (m3)?
Length x Width x Depth for example 5ml x 3mW x 2mD = 30m3
Do listed product prices include GST?
Yes – all prices including delivery rates include GST. You can get a GST total at the checkout stage.
Do we have trailers available?
Yes we do! They are complimentary for the first 4 hours at the time you purchase from us, $20 per 4 hours after that.
Do we offer delivery?
Yes we do, depending on where you live will depend on the price. Delivery prices start at $30. Every delivery will have a fee.
Landscaping & Gardening FAQs
How deep should my product be in my garden/space?
Stones 50mm, Mulch 80-100mm, Bark 60mm
What type of weedmat do I need?
Pathways – woven weedmat, Gardens – non woven, Un-covered – woven
How often should I water my indoor plants
If you put your finger into the soil and it doesn’t stick to your finger. Also if plant is looking limp.
How deep should I have topsoil on a lawn?
100mm minimum
When should I plant my garden?
Autumn and Spring
When should I sow my lawn?
Autumn and Spring
Shipping
Delivery
Delivery is for bulk supply only no other products. Distance is measured from 281 Benson road to preferred delivery address using google maps.
A flat rate of $12 applies to 5 products or less, and $24 for 6 products or more.
Delivery by Landscape Supply Co truck is available on products outside of the above categories to the following Waikato areas:
Delivery price changes as of 25/03/2026
- Zone 1 - $30.00 per delivery. 0km - 6km
- Zone 2 - $40.00 per delivery. 6km - 10km
- Zone 3 - $55.00 per delivery. 10km - 15km
- Zone 4 - $65.00 per delivery. 15km - 20km
- Zone 5 - $80.00 per delivery. 20km - 30km
- Zone 6 - $120.00 per delivery. 30km - 50km
Shipping prices will show at the checkout stage once you have entered your address.
Please note these rates are based on orders that can be delivered by our shop truck. If your order exceeds this size we will be in touch to discuss options.
Once your order has been received, we will give you a call to confirm delivery address and time. All deliveries of goods will be confirmed via phone to avoid any delivery issues.
Please allow upto 48 hours for your order to be processed. Orders are generally picked and packed between 10am-2pm. If you have urgent requirements please give us a call.
Pick Up
Pick up is available on all orders
General Shipping
NO shipping or delivery for plants.
Returns Policy
Returns & Exchanges
We offer exchanges or store credit within 7 days of receipt on 'change of mind' returns that fall into the following product categories.
- Garden Accessories
- Garden Features
- Giftware
- Pavers
- Pots
- Water Features
The product must be returned to us in its original unused condition. Once the product is returned and approved to be in a re-saleable condition, Landscape Supply Co will happily arrange for an exchange product or a store credit to an equal amount of what was paid for the product. Store credit is valid for 12 months.
We do not accept 'change of mind' returns or exchanges on the following product categories:
- Live Plant Products - due to the fragile nature of these products.
- Bulk Supplies - *accepted at our discretion
- Custom Made Products
If your product has suffered severe damage on its journey to you please take a photo immediately without opening it further, and contact [email protected] within 2 working days.
Full Terms & Conditions
For full Terms & Conditions please follow the button link below
Call Us
0800 BULK SUPPLY
021 225 5706
Visit Us
281 Benson Road
Te Awamutu
Opening Hours
Mon-Fri: 8.00am - 4.00pm
Sat: 8.00am - 4.00pm
Sun: 9.00am - 1.00pm
Send us a message